Clever Sender
Privacy Policy

This policy describes what information is collected when you use Clever Sender services and products. It contains specifics of how and why the information is collected and how it is used. We respect your privacy.

Definitions

When the terms "we", "us" and "Clever Sender" are used, they are referring to Webkomplet, s.r.o. limited liability company based in the Czech Republic. By using "you" we are referring to the person who uses our services or consumes the content we provide.

Changes To Policy

In case any changes are made to our Privacy Policy, the changes will be published on our website. We will also notify you by email, providing that you gave us permission to send you emails and this permission has not been revoked.

Privacy Policy Related Question

If you have any questions related to our privacy policy or the information we collect, the way how we collect it and the reason why we do so, please contact us at any time. You may also contact us with the request to modify, delete, or change any personal information that  you have submitted to us before. If you have any concerns about privacy practices, please, let us know.

Types of information we collect

Information you provide to us

Whenever you provide us information in relation to using our products or services (for example by posting a comment, submitting an enquiry from, a question, a registration form, sending an email, doing a phone call), your action is understood as your consent that is allowing us to collect, store, use and disclose your information in accordance with our policies. That information may include your email address, IP address, browser and operation system type, name, mail address, phone number, billing information, occupation, demographic information or similar details.

Mailing list, campaign, report and other service/application data

All the data you add, import or collect using our service can be accessed by us as we have to be able to maintain the data in our databases. An example of such data can be a list of your recipients, email templates or campaign settings with email contents. We, however, never use such data for our own purposes and we never disclose them or to sell them to third parties.

Cookies

Cookies are pieces of information that a website transfers to your computer. You may disable cookies by re-configuring your browser, however, if such case, you will not be able to use parts of our service as the service uses cookies for authentication purposes. Another use of cookies is for tracking of when you visit the website and for storing the custom settings of the website to make it more convenient for you.

Web beacons

A web beacon is a small image that we include into our marketing emails in order to be able to measure email campaign performance and see who opened the email and who clicked the link which helps to tailor the features and content to user needs. Web beacons serve to collect date of when the email was opened or what links were clicked, IP address and email client type. This information is used for generating reports. Web beacons are used in our email campaigns and also email campaigns of our customers.

Information from other sources

We may use additional data that can be found in public resources (the internet, social media) or in third-party provider database. The use of such data is always in compliance with third-party provider's terms of use.

Telemetry

We may store and process information of when and how you use our services. The information may include your IP address, browser, operation system, time stamp and actions you take within the service. Such information is stored and processed to improve the services and tailoring them to better fit customer needs.

Disclosure

We may use and disclose your personal information as follows:

  • To meet legal requirements.
  • To enforce the terms of any agreement we have with you.
  • To promote a use of our service.
  • To provide customer support and communicate with you in the matter of our products or services.
  • To bill and collect money owed to us.
  • To send you system notification messages.
  • To send you informational and other promotional content that you may choose to receive.
  • To provide information to our representatives, advisors and third-party service providers that may include, but are not limited to archival, accounting, auditing, legal, business, payment processing, shipping, data analysis, research, customer or technical support services.
  • To protect the rights, property or personal safety of another Clever Sender customer, Clever Sender itself or any member of the public.
  • To transfer your information to another party in case of sale, consolidation or acquisition when the assets and operations of the businesses are transferred to this party.
  • To assist the lawful investigation or a law enforcement authority.

Third parties

Links to other websites

Our website may contain links to other third-party websites that have their own privacy practices and policies. We are not responsible for such third-party privacy practices used on their websites. Before you submit any information to such website we recommend you to read its privacy policy.

Social Media Buttons

Third-party social media controls (for example LinkedIn or Facebook button) are embedded within some pages of our website . Such controls can collect information about your IP address and browsing activity on our website as they can use cookies.

Comments

If you decide to comment in our blog comments section, your personal information required for commenting might be disclosed to third-party provider. Any information you include in a comment are publicly accessible and can thus be read and used by anyone.

Customer support/Chat

The customer support module/chat uses a third-party provider. The necessary information required for handling customer support ticket is submitted to this the third-party provider.

Your recipient's contact data and mailing list

Your recipient's contact data is yours and we never use it for our own business purposes. We will never contact your recipients and will never sell, share or disclose your lists.

The following are the only ways how we use your list data:

  • Sending of informational and promotional content based on aggregated data (we are sending you helping instructions when our system identifies you have zero mailing lists;)
  • Communication and troubleshooting (when you ask us for help with a contact list related issue)
  • Billing purposes (we calculate how many subscribers you have in your database).
  • Sending notifications (we notify you that some recipient has performed some action).
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